Regulatory Compliance Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As a regulated business, our second line of defense team plays a critical role in ensuring Stripe operates as a responsible steward of the financial ecosystem. In this role you will help to ensure that Stripe is successfully managing its regulatory compliance obligations and promoting a culture of compliance in Canada. You will play a key role in the development and evolution of Stripe’s regulatory compliance program for our Canadian regulated entity.

What you’ll do

We’re looking for a regulatory compliance expert experienced in the fintech and payments industry to lead the Canada regulatory compliance program. Reporting to the Head of Americas Compliance, you will design, implement, build and manage core elements of a robust regulatory compliance program for Canada, to ensure that our policies, frameworks, controls and processes are maintained to the required standards. This will involve handling a wide variety of compliance-related matters for existing regulated products, launching new products, and collaborating closely with internal and external stakeholders to ensure Stripe complies with its regulatory and licensing obligations in Canada. 

The role provides an excellent opportunity for a talented candidate to deploy their cross-functional compliance program management skills in a fast-paced and rigorous environment, enhance their compliance skills, and to carve out opportunities to grow and develop. The successful candidate will gain wide ranging exposure to Stripe's diverse range of business lines, senior leadership, and the governance and workings of the organization.

Responsibilities:

• Create and own a roadmap for the delivery of regulatory compliance programs for Canada; implement the roadmap, in partnership with key stakeholders across the Compliance, Legal and business teams;
• Create, manage, maintain and enhance compliance policies, procedures and processes to meet regulatory compliance requirements, and identify and respond to any new legislation that would be relevant to the existing products to be offered by Stripe Canada; 
• Provide clear guidance to regulatory obligation owners, helping them to understand and ensuring the controls proposed and put in place would sufficiently meet the standards expected by the local regulators; 
• Conduct risk assessment to determine the compliance health of the entity, including preparing and presenting regular performance reports to Senior Management and the Board of Directors; 
• Serve as the primary point of contact for all regulatory compliance matters, and build and maintain good relationships with regulators and external stakeholders in the payments industry;
• Represent Stripe and engage Canadian regulatory authorities directly to clarify regulations and/or issues affecting Stripe business/products; 
• Manage key compliance program deliverables post implementation of significant regulatory change, in accordance with the nature, scale and complexity of the requirements;
• Plan and prepare internal stakeholders for any external audits or regulatory inspections/examinations, and monitor the remediation of  any issues/findings raised from these reports; 
• Develop and provide compliance training to staff, Senior Management and Board of Directors  as required;
• Provide regulatory advice and recommendations to business teams, and participate actively in new business proposals and discussions (e.g. new products or users) with an enabling and compliant mindset;
• Play a lead role in ensuring a strong culture of compliance, consistent with the tone set from the top by the Stripe Board and leadership.

Who You Are

Minimum Requirements

• 8+ years of experience building and managing a regulatory compliance program in the regulated financial services industry, preferably in fintech/payments and banking
• Working knowledge of regulatory compliance practices, and a good understanding of the types of compliance matters applicable to a company like Stripe
• Experience managing distinct projects and programs, with particularly strong skills in stakeholder management
• Ability to understand and interpret regulations and regulatory guidance, and incorporate them into a comprehensive and appropriate compliance program
• Adept in creating reporting and presentations which simplify complex themes into understandable communications
• Strong written and verbal communication skills—including the ability to communicate effectively with different stakeholders across the business
• Excellent cross-functional collaboration skills, including navigating leadership and interpersonal working relationships

Preferred Qualifications

• Experience of working closely with financial regulators - whether as a regulator, within a regulated firm or advising regulated clients
• Understanding of Retail Payments Activities Act and Code of Conduct for the Credit and Debit Card Industry in Canada