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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years in eScooter Customer Support, Experience w/ Zendesk desired, Keen attention to details, Excellent communication & service-oriented, Strong collaboration & work ethic.

Key responsabilities:

Identify & address customer needs for resolutions
Handle calls, emails, complaints & inquiries
Provide accurate & complete info
Analyze concerns to improve customer relationships
Ensure excellent & consistent customer service

Tahche Careers Human Resources, Staffing & Recruiting SME https://tahche.ph/careers/

201 - 500 Employees

See more Tahche Careers offers

Job description

Our US partner aims to create and provide the highest quality electric mobility products leading the way to a more sustainable future. They are a US based E-scooter business whose vision is to create a greener environment and change the way consumers move around.

The Customer Service Representative will work as part of the business in addressing and assisting to customers needs. His/her transactions are related but not limited to client inquiries, product support, inbound sales and billing and collections support.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Identify and assess customer needs and seek resolution.
Take inbound calls and facilitate customer concerns via chat and email
Assist customers with the basic setup of the purchased product/s
Handle customer complaints and ensure abrupt resolutions
Provide accurate, valid, and complete information by using the right methods and tools
Analyze customer concerns and needs to improve customer relationships
Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner

QUALIFICATIONS:

At least 3 years experience in Customer Support for an eScooter Account
Experience with Zendesk is an advantage
Keen attention to details
Excellent written and verbal communication skills
Service-oriented and driven to provide the highest level of customer service
Strong collaboration skills
Can work effectively and efficiently while being independent
Strong work ethic with a focus on team success
Can work well under pressure
Flexible about shift schedules

WHAT'S IN IT FOR YOU?

Full-time permanent position
Competitive compensation package and benefits
Be part of a dynamic US Team
13th-month pay
Paid Leaves, commutable to cash
Health insurance with dental coverage, upon regularization
Personal development and training opportunities
Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave
benefit, Solo Parent Leave, Bereavement leave, etc.)
Employee engagement activities, team outings, sports activities, and events

(Offer package will be based on level of expertise)

Facebook: https://www.facebook.com/tahchecareers

Linkedin: https://www.linkedin.com/company/tahche-careers

Instagram: https://www.instagram.com/tahchecareers/

TikTok : https://www.tiktok.com/tahche.careers

Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA

Apply now and be part of Tahche