Product Manager at Healthcare Systems and Technologies, LLC

Open Position: Product Manager

Reports to:  Group Product Manager

Location:  Remote


About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:
We’re looking for a Product Manager obsessed with delivering better healthcare outcomes and building products that strike a balance between human-centered design and logic. You are self-motivated, curious, and a fast learner. You feel confident you can jump into the deep end and quickly figure things out. You love a good challenge and refuse to give up. You want to create something that you’re proud to put your name on and share with others. You understand that empathy for the users of the product ultimately helps achieve this goal. You collaborate transparently and with ease.

Responsibilities:
The Product Manager will report to a Group Product Manager, and work closely with a Senior Product Manager that owns a discrete line of products. Responsible for owning one of these products, the role will strike a balance between tactical roadmap delivery efforts and product strategy.

• Become immersed in the company’s existing Agile software development
• Lead product development, strategy, and redesign from ideation through development to market launch
  • Conduct research to identify customer needs and market gaps
  • Prioritize the implementation of new features, resolving bugs and manage expectations of timelines
  • Recommend present and future product enhancements to improve user experience by determining product specifications and requirements
  • Collaborate with Engineering to deliver functional solutions
  • Create support and training documents for internal and external users
  • Liaise with the Marketing department to ensure proper advertisement and positioning of new products
  • Monitor and report on post-launch product KPIs
  • Gather product data, including key statistics and user trends
• Owns a product roadmap, making compelling decisions about the value proposition of features and enhancements in an effort to prioritize that roadmap to solve user problems
• Obtains product market share by working with Sales to develop product sales strategies
• Support market and competitive differentiation efforts to identify opportunities and gaps in the market, then build and ship to address
• Manage the quality of your product(s), including working with QA team member to guide our product releases to successful outcomes, and perform QA efforts when and where needed
• Be an owner of the product(s): Maintain knowledge of how the product(s) are being implemented, trained, sold, marketed to ensure support to the various teams of keeping the product vision intact

• Has 4+ years of experience and a stellar track record building and shipping successful products to the market.
• Experience working in a high-growth healthcare SaaS environment or as a consultant considered an asset.
• Experience drafting Product Requirements Documents, as well as familiarity with market research and marketing techniques.
• Experience in gathering and interpreting qualitative product data and consumer feedback.
• Ability to build and maintain strong customer relationships.
• Has the ability to navigate ambiguity; can turn a blank sheet of paper or raw data into actionable plans and requirements.
• Innately curious and collaborative; can build navigate cross-functional relationships that foster team-driven outcomes.
• Hands-on experience with web and mobile technologies.
• BS or MS in Business Administration, Marketing, Computer Science, Software Engineering or a field tied to healthcare.
• Experience using Agile/Scrum methodology.
• Working knowledge in project management tools such as the Atlassian Suite (Jira, Confluence) and Pendo.
• Experience in SQL is a plus.

• We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration.  We invest in our team and take pride in the success of others. 
• We strive to make a positive impact.  We are passionate about our work and leverage our collective creativity and industriousness to make big things happen
• We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
• We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.