Danish Customer Service

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece! Want to start this next adventure? Check out this position!

We are looking for customer service representatives. In this challenging role you will help end clients solve problems and answer any questions they may have.

Responsibilities

Responsible for handling incoming and outgoing transactions (call, chat, email) according to the current client’s procedures and processes, which includes but is not limited to: customer service, sales, back-office, etc., and in all executed duties always strive to reach the defined key performance indicator targets.

• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Use software to source and input customer data accurately as related to the inquiry
• Respond, resolve and work proactively with incoming transactions of various types
• Make qualitative outgoing transactions of various types, including but not limited to: sales, case follow-up etc.
• Record and complete back-office work accurately as per client requirements (e.g. chat, order registration, invoice, administration, economics, e-mail, case ownership)
• Responsibility for various administrative tasks such as completing time sheets
• Present a professional and knowledgeable approach on all customer interactions

Ideal candidate is

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Danish
• Working proficiency in English
• Minimum 1 Year experience in Customer Service / Fulfillment
• Excellent communication skills
• Ability to walk customers through complex procedures from start to finish
• Confident, adaptable & Empathetic
• Positive & Flexible attitude
• Good stamina in dealing with frustrated customers
• Organized & Methodological thinker

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives

Location

Remote, must be based in Greece