Service Delivery Operations Specialist

LTS is seeking a full-time Service Delivery Operations Specialistto join our team.

LTS is an award-winning enterprise consulting, IT modernization, and healthcare innovations firm. As a leading provider of healthcare IT solutions for both federal agencies and public organizations, LTS has more than 20 years of experience fusing technology, ingenuity, and human-centered experiences to tackle an array of highly complex public health issues.

The LTS Health group is focused on providing technology solutions that improve our nation’s health equity and increase overall access to public health resources. LTS believes technological advances will continue to shape how the healthcare industry provides and improves services. Our internal expertise within IT Solutions and collaborations with industry partnerships allow LTS to remain at the forefront of emerging technologies. We continuously evaluate and integrate new technologies to enhance solutions in new models of care that help organizations meet individual care needs by bringing key health-care services closer to home in a cost-effective manner.

Essential Duties and Responsibilities: 

• Ability to work with a team 
• Ability to communicate effectively 
• Ability to deal with fluid situations 
• Ability to respond quickly to requests from the management team
• Proactive communication up stream and down stream 
• Strong organizational skills and attention to detail 
• Strong project management skills 
• Strong background with MS office products, specifically Excel.  PowerBI and Power Automate experience a plus 
• Ability to critically think, problem solve and work independently
• Support planning and coordinating internal and customer-request events (wellness clinics, conferences, fairs, festivals, tranings, etc.)
• Coordination and communication with vendors required to support operational needs
• Perform quality control on time and attendance reporting and other HR and Payroll supporting functions
• Support the development and delivery of communications with customers and other key stakeholders  
• Record, track and manage meeting minutes and action items for requirement gathering and status reporting meetings  
• Support daily, weekly and monthly reporting as required.
• Assist in the development of status reports and key performance indicators (KPIs). 
  
  

Required Skills And Qualifications

• An associate and/or bachelor’s degree in any field a plus but not required.
• Excellent organization, planning, collaboration, and leadership skills.
• Ability to communicate clearly, both verbally and in writing, with a variety of stakeholders.
• Demonstrated proficiency with MS Excel, MS Word, and MS PowerPoint.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work as a team as well as individually.
• Ability to multitask and prioritize.
  
  

LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

LTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.