Health Services Representative I

PCG International is a dynamic and innovative technology-driven organization that partners with health, education, and human services agencies to improve lives. This is a Union Role

Job Summary:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Job Responsibilities:

• Conduct research and handle inquiries
• Perform data entry and typing tasks.
• Communicate effectively with members, physicians and colleagues through interpersonal, verbal, and written communication.
• Utilize analytical and organizational skills for independent decision-making.

 Job Requirements:

• High school diploma or GED.
• 6 months of customer service experience or 6 months of experience in an office environment.
• Data entry and/or typing experience.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated analytical and organizational skills, with the ability to make independent decisions.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods, with scheduled breaks.

Preferred Qualifications:

• 9 months of customer service experience.
• Experience with various lines of business, including CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Preference given to applicants who can take and meet testing criteria.