Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technical Presales Support Expert

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Switzerland

Offer summary

Qualifications:

Degree in IT or related field, Programming skills in JavaScript and HTML, CSS, Experience with SaaS and cloud providers.

Key responsabilities:

  • Conduct technical presentations and trainings
  • Support onboarding process for SaaS products
  • Manage customer requirements and software configuration
OKOMO logo
OKOMO Information Technology & Services Small startup
11 - 50 Employees
About OKOMO
As an award-winning Swiss Software as a Service company, OKOMO has a clear mission: to make the internet a warmer place by enabling businesses to delight their customers through a more human, convenient and simple customer experience. With an elegant, custom-tailored all-in-one voice, video and screen-sharing solution, OKOMO integrates easily into every online channel, helping online visitors easily find, collaborate and stay connected to the right person in an organization directly through the company website, effortlessly, at any time and from any place. At OKOMO, we want to enable online customer engagement at a human level because we deeply believe in the power of real-time human interaction.
See more OKOMO offers

Job description

Your mission
This is a full-time position. Employee will work fully remote.

We are looking for a high performing full-time Technical Presales Support Expert (f/m/d) to support our customers and teams. Join us in designing the latest generation of web communication and mobile applications.

Your responsibilities
  • Preparation and execution of product technical presentations, workshops and customer/user trainings
  • Taking charge of the onboarding process when introducing our SaaS offerings to customers
  • Supporting the configuration of our software for fast and efficient commissioning
  • Continuous support and optimized added value for the customer
  • Familiarization with the new releases of the software and support of the users during the introduction of new functions
  • Management of customer requirements during the implementation and operation of the application
OKOMO is a startup, this job description will change over time, as business demands but also at your initiative and to match your strengths.
Your profile
Mandatory:
  • Completed studies in the field of (business) computer science, computer science, engineering or in a related technical or scientific course of study with a proven focus on IT
  • Programming skills in Javascript and HTML, CSS
  • Very good communication skills in German (MUST) and English
  • Experience in dealing with SaaS and cloud providers such as Microsoft Azure and AWS
  • Very good technical, analytical skills as well as customer-oriented way of working
  • Favoring collaborative teamwork combined with an independent, structured and goal-oriented approach to work
Desirable:
  • Experience with WebRTC and web communication tools.
  • Knowledge in building web pages, iFrames and dealing with websockets
  • Creation of bug reports
  • Knowledge of agile project management or agile software development
  • Knowledge in building and maintaining FAQ/Help Center articles

Why us?
​OKOMO is a dynamic and flexible startup with ​a flexible working location policy, ​fun and enthusiastic people, a great product and motivating sales incentives. Bring your enthusiasm and your passion to the table, expect to learn, to sweat, to be challenged and to have fun! We want to take over the world and make an impact on how society interacts digitally so we want the best people, but more importantly we're looking for people we'll enjoy working with.
Apply for this job
About us
OKOMO is a fast-growing and award-winning SaaS technology company founded in 2018 and headquartered in Switzerland. We have a clear goal: to make online customer interactions more human, overcome the impersonal component of a website and improve individual customer experience. Our passion is to make the internet a warmer place by connecting people online the way they would in the real world. That's why we help companies make their online customer communications more personal and authentic, so they can delight their customers by making the customer experience more human, convenient and simple. To do this, we bring the human factor back into the digital world, using innovative technology, broad industry knowledge and in-depth expertise. If that resonates with you, you should get in touch and help us build the future.

About the product: OKOMO has developed an all-in-one online customer communication software, which allows customers to contact a company's employees conveniently, personally and securely via video, voice call or even live chat, directly from home or home office, share the screen if desired or even make an appointment directly. As a customer, there is nothing to download and no plugin to install. Now with OKOMO Pay, websites can monetise the video-calls they offer and sell online consultations at a fixed price or pay-per-minute.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

Technical Support Specialist Related jobs

See more Technical Support Specialist jobs
Sign in or sign up with Google or LinkedIn