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Customer Service Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

At least 3 years of customer service experience with voice, email, and chat, Typing skills of at least 40 wpm, Stable work history for the past 5 years, 1 year of remote work experience with minimal supervision.

Key responsabilities:

  • Handle inbound/outbound calls, emails, and chats professionally and courteously
  • Utilize critical thinking to resolve inquiries accurately with attention to detail
  • Meet key performance standards consistently
  • Work collaboratively as a team player to achieve organizational goals
  • Meet the customer-first mindset to drive high-quality service
LAdmins logo
LAdmins Human Resources, Staffing & Recruiting Startup https://www.ladmins.com
11 - 50 Employees
About LAdmins
At LAdmins, we believe in the power of personalized talent search. Our philosophy is centered on a curated, hand-picked approach, with the goal of presenting you with candidates who are nearly perfect fits for your needs. We understand that the process of screening and evaluating candidates can be time-consuming and overwhelming, which is why our focus is on minimizing your time investment. Our team of experts draws on real-world experience in sourcing top-tier talent for the group of companies that LAdmins is a part of. All of LAdmins processes have been homegrown first for internal use to give us an advantage in advancing our group of companies forward. We translate that same skill set into the LAdmins competency that you can leverage for your own company. With our hand-picked approach, you can trust that you're getting the best possible candidates to meet your specific needs. We're committed to providing you with exceptional service and results, so you can focus on what matters most - growing your business.
See more LAdmins offers

Job description

LAdmins is looking for a customer service representative to join our team remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Roles and Responsibilities:

  • The agent will be required to take inbound and outbound calls as needed. Each call has to be performed with a high standard of professionalism and courtesy.
  • The agent will respond to emails sent by customers using prescribed templates and offer a resolution that is appropriate to their concerns.
  • The agent will answer chat requests from customers with inquiries via the website.
  • The agent is required to work during US work hours varying depending on the business need.
  • The agent will need to use critical thinking in order to resolve each customer inquiry with utmost accuracy and attention to detail.
  • The agent will be required to meet key performance standards on a regular basis.
  • The agent will be needed to act as a team player in order to meet goals as an organization.

Skill Requirements:

  • At least 3 years of experience working in customer service simultaneously using mixed platforms (voice, email, and chat).
  • Can perform multitasking abilities in a high-performing environment
  • Typing Skills of at least 40 wpm.
  • Proficient written and verbal communication skills, preferably with a neutral US accent
  • Established stable employment history for the past 5 years.
  • At least 1 yr experience in working remotely with minimal supervision
  • System Requirements of (1) at least i5 or higher with (2) Memory: 4 gigabytes (GB) or greater (3) Storage: 64 GB or greater available disk space (4) Processor: 1 gigahertz (GHz) or faster
  • Back-Up Equipment and Network Connectivity

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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