Offer summary
Qualifications:
At least 10+ years of operational experience in multiple technologies including Networking, Cisco or Palo Alto. Proficient in Microsoft Office and ITIL based ticketing systems., Experience with monitoring tools like Elastic or Solar Winds and certifications such as MCSE, CCNA..
Key responsabilities:
- Monitor customer network and IT infrastructure.
- Incident management via ITIL based ITSM (ServiceNow).
- Troubleshooting network related alerts/incidents and escalate when needed.
- Follow SOPs to perform network tasks for customers and ensure timely resolution.
- Maintain system documentation and communicate incident status with clients and internal teams.