ServiceNow SPM Technical Consultant

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a ServiceNow SPM Certified Technical Consultant to join our team in a 100% remote capacity.  The ServiceNow SPM Certified Technical Consultant will be responsible for the implementation, configuration, and support of ServiceNow's Strategic Portfolio Management (SPM) module. The ideal candidate will leverage their expertise in ServiceNow SPM to design and deliver robust solutions that align with our clients’ strategic goals. This role requires a blend of technical acumen, project management skills, and a deep understanding of ServiceNow’s SPM capabilities.

Job Responsibilities:

●      Solution Design & Implementation: Collaborate with clients to understand their strategic portfolio management needs and translate them into functional and technical specifications. Design and implement ServiceNow SPM solutions to address these needs effectively.

●      Configuration & Customization: Configure and customize the ServiceNow SPM module, including but not limited to Project Portfolio Management (PPM), Demand Management, Resource Management, and Financial Management.

●      Integration: Develop and manage integrations between ServiceNow SPM and other systems. Ensure seamless data flow and consistency across platforms.

●      Technical Support & Troubleshooting: Provide technical support for ServiceNow SPM-related issues. Troubleshoot and resolve complex problems to ensure optimal system performance.

●      Training & Documentation: Develop and deliver training sessions for end-users and administrators. Create comprehensive documentation for system configurations, processes, and best practices.

●      Best Practices & Optimization: Stay up to date with ServiceNow SPM features and industry best practices. Recommend and implement improvements to enhance system performance and user experience.

●      Project Management: Manage and lead ServiceNow SPM implementation projects, ensuring timely delivery and adherence to project scope and budget. Coordinate with stakeholders and project teams to achieve project objectives.

Minimum Job Qualifications:

●      Certification: ServiceNow SPM Certified (required). Additional relevant ServiceNow certifications are a plus.

●      Experience: Minimum of 3 years of experience with ServiceNow, including hands-on experience with the SPM module. Proven track record in implementing and managing ServiceNow SPM solutions.

●      Technical Skills: Proficiency in ServiceNow platform, including scripting (JavaScript), workflows, and configuration. Experience with ServiceNow’s ITBM suite is highly desirable.

●      Analytical Skills: Strong analytical and problem-solving abilities. Ability to assess complex business requirements and develop effective solutions.

●      Communication: Excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders effectively.

●      Project Management: Demonstrated experience managing projects from inception to completion. Familiarity with project management methodologies and tools.

●      Collaboration: Proven ability to work collaboratively in a team environment and with clients at various organizational levels.

●      Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.

It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.  

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.