German speaking Experienced Service Delivery Manager (REF3076E)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

What You’ll Gain by Joining Our Team:

• Core Team Membership: Become an integral part of our team of Service Management experts.
• Diverse Project Involvement: Engage in multiple projects simultaneously, enhancing your skills across various domains.
• Organizational Development: Play a key role in our continuous improvement efforts, where your innovative ideas will be valued.
• Skill Development & Certifications: Receive support and encouragement to earn advanced certifications in Service Management, Agile, Scrum, Contract & Claim Management, and technical certifications such as Azure, AWS, GCP, VMware.
• Employee Benefits: Enjoy a range of benefits, including annual and project bonuses, a cafeteria plan, an All You Can Move card, and private health insurance.
• Flexible Work Environment: Benefit from our flexible home office policy.

Your Role and Contributions:

• Billing Models & Governance: Develop various billing models and create service governance handbooks.
• SLA & Reporting: Define Service Level Agreements (SLAs) and manage regular reporting.
• Stakeholder Communication: Maintain regular communication with stakeholders and ensure customer contract fulfillment.
• Planning & Forecasting: Oversee the planning and forecasting processes.
• Claim & Complaint Management: Handle claim management and manage customer/partner complaints, particularly in strategic and complex projects.
• Process Coordination: Coordinate and implement key processes.
• Reporting & Governance: Manage reporting tasks and governance responsibilities.
• Project Participation: Participate in large-scale projects and independently manage smaller ones.
• Optimization & Quality Assurance: Identify optimization opportunities and ensure quality assurance.

• Experience: At least 5 years of professional experience in the IT industry, with a strong focus on Service, Delivery, and Partner management.
• Knowledge: Deep understanding of ITIL and Agile methodologies, with strong process management skills.
• Language Skills: Fluency in German at the C1 level is required; English proficiency is a plus.
• Communication & Leadership: Excellent communication, presentation, and moderation skills, with the ability to influence top management.
• Organizational Skills: Strong organizational abilities, capable of managing multiple projects with changing deadlines.
• Technical Expertise: Experience in developing billing models is essential.

If you’re ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you!

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.