Cognixia is a digital transformation partner with a focus on future-proofing the modern workforce. With Rewire by Cognixia - the revolutionary learning platform delivering customized training and specialized certifications - and JUMP by Cognixia - the hire, train, deploy program focused on delivering digitally native talent - Cognixia will guide you through your digital transformation and beyond. Since 2014, over 130,000 people across 45 countries have been trained in digital technologies by Cognixia’s team. Whether it’s upgrading your workforce in tomorrow’s technologies, delivering digital-ready talent to hire, or building a digital transformation roadmap for your business, Cognixia can help you get ahead of the technology curve. Our team of more than 7000 industry experts facilitates more than 450 comprehensive digital technologies courses, along with state-of-the-art infrastructure, to deliver the best learning experience for everyone. Our comprehensive series of instructor-led online trainings, classroom trainings and on-demand self-paced online trainings cover a wide array of specialty areas, including all of the following: • IoT • Big Data • ITSM and ITIL • Software Development • Cloud Computing • Cyber Security • Machine Learning • AI & Deep Learning • Blockchain Technologies • DevOps Cognixia is ranked amongst the top five emerging technologies training companies by various prestigious bodies. We are a RedHat Enterprise Partner, Microsoft Silver Learning Partner, and an Axelos authorized training partner.

Job description

Company Description

Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

With Collabera, you:

Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security, and Engineering.
At Collabera you have 80% chance of project extension or redeployment to other clients
Will have endless opportunities to learn new technologies through our in-house Training arm – Cognixia.

Please let me know the best time and number to connect with you or please give me a call on {your number} to discuss this further. Also, if you happen to know anyone who fits this role, please do send us their resume. We do have a referral policy.

Job Description

Employee Relations Consultant
--Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
-- Provide consultation on general policy questions, drive resolution for less complex cases
-- Identify cases requiring escalation and complete required documentation.
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Required Skils:
• Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
• Time management in controlling the call (fast paced environment).
• Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.

Desired Skills:
• Call Center experience, specifically intake
• Working in case management systems
• HR / ER experience

Responsibilities:
--Intake information from a phone queue for 6-8 hours per day
--Complete intake form and tracker
--Set up case in case management system
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
--Expectation of 15 minutes per intake