Field Service Trainer, Northeast Region

Work Mode: Remote

Location: Onsite - Northeastern United States (Preferably someone residing in Maryland, Delaware or Pennsylvania)

Opportunity

Our innovative & growing Kitchen & Bath Business is looking for a motivated, self-starter to join a team of professionals leading field service training on Kohlers flag ship smart toilets. This position will have you working and training others in the cutting edge of plumbing & bathroom technology. Other responsibilities will include assisting with and servicing products for escalated customer issues in a gracious manner, as well as root cause analysis, and reporting.

Specific Responsibilities

• Creating, planning, & implementing a regional training program for Kohler products with a focus on Kohler Smart Toilets.
• Natural problem-solving and repair of products within a customer’s home, ensuring a high standard of quality and care is provided.
• Performing root cause analysis on products that are not meeting the customer or Kohlers expectations in the field.
• Building meaningful partnerships with third party service representatives elevating the level of service provided for Kohler products.
• Consolidation & monthly reporting on service visits and root cause findings for assigned region.
  
  
  

Skills/Requirements

• 3+ Years of Plumbing Experience
• Experience Leading Group Trainings
• 2+ Years Customer Facing Experience
• Strong Troubleshooting and Problem-Solving Skills (Six Sigma and/or Shanin a plus)
• Excellent Communication Skills
• Individual Contributor/Self Starter
• Ability to Communicate Verbally & Written with all Levels Including Management
• Comfortable working with Electronics/Technology
• Appliance Repair Experience/Knowledge a Plus
• Natural Problem-Solving Skills
• Computer Skills (Microsoft Office Suite)
• Willingness to Travel
• Valid Driver’s License/Maintain Clean Driving Record
• High School Diploma/GED Required
• Bachelor of Science or Journeyman License Preferred
• Willingness to Collaborate and work within a team.
  
  
  

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $32.05 - $40.05. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.