Communications Generalist

Overview:

Are you a purpose-driven Communications Generalist seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom?

The selected Communications Generalist will be supporting critical financial applications within the Veterans Affairs, which directly affects our soldier's and military family's well-being. Our teams are built with customer service-focused professionals to meet and exceed our customer's expectations. The successful Commutations Manager will work with stakeholders to drive communication efforts and bring new ideas to light.

Additional perks will include above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more.

Executive Communications

• Establish Communications strategies to ensure consistent messaging to internal and external stakeholders
• Update, design and maintain Communications toolkit with best practices to implement
• Create, Design and prepare all material to support client events i.e. Briefings, Offsite Meeting, etc.
• Implement and track effectiveness of various campaigns and course corrections as required
• Write and Maintain as requested Communications Standard Operating Procedures (SOP)
• Solicit communications input from diverse stakeholders in different technical and business disciplines and be able to translate into common, simplified business English

General

• Develop, support, and promote clients’ teams to create cohesive designs that reflect corporate cultures and goals, including message development
• Work closely with clients, leaders, and executives to develop and strengthen employee engagement activities
• Attend meetings with stakeholders to find creative solutions to complex problems; Researches and creates content
• Responsible for drafting and editing written deliverables that meet client contract requirements; Provides quality assurance of all deliverables
• Engage with other internal teams (communications, quality, strategic) to gain required approval on content and accuracy
• Develop, support, research, create content on all Digital Communications web or digital platform, SharePoint
• Build, maintain and manage Communications library (Briefings, promotional material, website, etc.) various Microsoft SharePoint sites
• Contribute to team effort by accomplishing related results as needed
• Work simultaneously on 5+ projects based on current client workload
• Strong presentation design portfolio demonstrating expert level in PowerPoint including use of multiple masters, color themes, animations, actions, and video
• Work special projects as required
• Ensure organization branding is streamlined through all communication channels and platforms

• 10+ years of related work experience, including at least 3 years of experience proofreading and editing all facets of corporate communications.
• Exceptional written and verbal communication, organizational, and strong interpersonal skills are required. Candidates should be able to provide a portfolio of work samples.
• Self-starter with the ability to take the initiative to ensure business goals are met and exceeded.
• Strong Interpersonal and Communication skills
  • able to actively listen to others and receive and send/brief information to groups or individuals in a succinct, clear, and professional manner verbally in person or virtually as well as in writing.
  • able to work effectively with other professionals to develop internal marketing plans and strategies and evaluate communications initiatives.
• Ability to author complete plans from start to finish, gathering input from a variety of stakeholders, often around communications. Examples include enterprise communication plan, rapid response plan, product line communication plan, brand plan, graphic standards, and content management plan for SharePoint
• Ability to facilitate focus groups to elicit information or drive participants to solutions.
• Advanced writing and copy-editing skills to include a fundamental understanding of plain writing.
• Project management – to enable planning, managing, and executing a variety of communications or organizational projects, such as cross-service/department initiatives.
• To desire and be able to quickly learn new web-based communication-related programs & apps
• Experience working in a public organizational setting, whether as an employee or client (federal, state, county, township etc.)
• Experience with executive level presentations and memorandums
• Strong organizational and multi-tasking skills; Creative and the ability to meet multiple deadlines
• Ability to work in a collaborative environment, independently and as a team member.
• Must be detail oriented and have ability to deal with ambiguity in day-to-day operations.
• Tools:
• Advanced skills in MS Suite, SharePoint
• Experience in Adobe Create Cloud (specifically, Adobe Premier Pro, Photoshop, InDesign)
• Canva (Nice to have)

Nice to Have Qualifications

• Experience and knowledge of VA Financial Services Center and/or Integrated Financial Management System (iFAMS)
• Experience with and a working knowledge of GovDelivery
• Experience in writing newsletters, brochures, pamphlets, one-page information pages, and other related products
• Experience in speech writing
• Graphic design skills
• Proficiency in managing content on SharePoint.
• Advance knowledge management skills
• Knowledge of accessibility standards and ensuring communications are 508 compliant
• Knowledge of change management principals

Education

• Bachelor’s Degree in Business Administration, Communications, English/Journalism, or related field (or equivalent)

Clearance

• Ability to obtain Moderate Background Investigation (MBI) clearance

Location

• Remote, USA

Salary Information: 

• The pay for this position ranges from $89,000 to $96,000.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/