Offer summary
Qualifications:
Completed commercial education, Minimum of 6 months experience in Customer Service or similar role, Excellent communication skills and customer orientation, Proficiency in PC applications, Responsible handling of sensitive data, German fluency in speaking and writing.Key responsabilities:
- Represent smava as the first point of contact for customers
- Advise customers via phone, email, and chat about credit-related topics
- Independently handle inquiries from existing and new customers using CRM tools
- Maintain customer data and actively contribute to process improvement
- Serve as a liaison to other departments like Marketing and IT
