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Airbnb Virtual Assistant

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Key responsabilities:

  • Promptly respond to guest inquiries
  • Manage reservations efficiently
  • Support and guide Airbnb hosts
  • Resolve issues with positivity
  • Personalize guest interaction and share knowledge
KDCI Outsourcing logo
KDCI Outsourcing SME https://www.kdci.co/
51 - 200 Employees
About KDCI Outsourcing
KDCI is a leading outsourcing company in the Philippines that specializes in offshore staffing in the fields of Creative Design, Digital Content Creation, and eCommerce Back Office Support.We love all things digital and we are passionate about our work. Our goal is to build the best possible team for our clients, whether they’re startups or established companies that need hyper-growth.We are based in California and have various offices around the world - Manila, Hong Kong, and London. We are owned and managed by seasoned executives with over 15 years of proven leadership and experience in developing businesses in the digital space, and we pride ourselves in providing cost-effective, world-class services to our clients.
See more KDCI Outsourcing offers

Job description

Our Client: ‍

KDCI is hiring an Airbnb Virtual Assistant for our client, which is an Airbnb virtual concierge agency dedicated to providing top-notch, personalized services to hosts and their guests. Our client takes pride in their warm, charming, and professional approach, ensuring every guest feels welcome and every host feels supported.

‍

Role Overview:

As an Airbnb Virtual Assistant, you will be the friendly and engaging voice behind our service. Your role is to assist hosts with their listings and help guests with their inquiries, creating a seamless and delightful experience for everyone. If you have a warm, charming personality and a passion for hospitality, we want to hear from you!

‍

‍Responsibilities:

  • Guest Communication: Respond promptly to guest inquiries via email, phone, and chat with a friendly and professional demeanor. ‍
  • Reservation Management: Handle bookings, cancellations, and modifications efficiently and accurately. ‍
  • Host Support: Provide assistance and guidance to Airbnb hosts to help them manage their properties more effectively and enhance the guest experience. ‍
  • Problem Resolution: Address and resolve any guest or host issues promptly and with a positive attitude. ‍
  • Personal Touch: Add a personal touch to guest interactions, making each guest feel valued and welcome. ‍
  • Knowledge Sharing: Stay informed about Airbnb policies and best practices to provide accurate information and advice.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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