Offer summary
Qualifications:
+2 years of customer support experience, +2 years of Zendesk or any CRM experience, Exceptional written and verbal communication skills, Ability to work as part of multidisciplinary teams, Highly detail-oriented and ethical.
Key responsabilities:
- Investigate attendance and quality incidents; resolve problems effectively
- Communicate resolutions with empathy and justification; improve reliability initiatives
- Maintain communication via various platforms; stay updated on product information