BSS Trainee

HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an BSS Trainee, for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia.

Objective: 

• You will be responsible for remotely troubleshooting our customers' heating, lighting and cooling equipment to reduce energy costs and optimize equipment performance.

Main Responsibilities

•  Process Inbound and outbound Call Center Phone calls.
•  Create and process Ticket Requests documenting work performed.
•  Remote Troubleshooting skills utilized to respond to and proactively address issues from
  customer Building Automation Systems and Facilities.
• Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.

It will be a good match if you have:

• Training Preferably recent graduates from university or institute. Student of
  business administration.
• Work experience Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for
  4 days, with opportunities for overtime.
• Knowledge Ability to prioritize and execute tasks effectively in a high-pressure
  environment, focused on providing solutions.
• Capability to communicate technical information in an accessible
  manner to non-technical personnel.
• Platforms Language proficiency, native Spanish and advanced English (C1).

Benefits package:

• 100% remote work.
• Flexible schedule.
• Day off on your birthday.
• Reduced hours on Fridays.
• Superior vacation days.
• Sick leave days.
• Moving day off.
• Support for studies, training, and languages.
• Referral program.

IMPORTANT: When applying for the position, we ask that you submit your video presentation in English.