Entry Level Billing Representative

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days a week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level professional to join our team. The position requires the person to:

• Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Must meet the established call center guidelines for answering calls, average talk time, time logged in, after call work, etc.
• Research and resolve inquiries and communicate the results by telephone or written correspondence to the insured, agents or other departments.
• Make computer inquiries and entries relating to customers billing accounts.
• Update and maintain records according to established guidelines.

Desired Skills & Experience

• High school diploma or general education degree (GED) or equivalent related work experience. Bachelor's Degree or above would make you overqualified for this role.
• Ability to organize data, multi-task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• An interest in developing product knowledge through participation in approved educational programs

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners is also committed to a work/life balance and provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.