About Us
At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.
With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore & stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.
Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.
Job Overview
The Littleton Group is experiencing rapid growth and is looking for an experienced Property & Casualty Field Adjuster to join our team. As a Field Adjuster, your role is integral to the insurance industry, where you will be responsible for investigating and evaluating insurance claims on-site. Conducting thorough inspections, analyzing policy coverage, and collaborating with experts, you will determine the extent of property damages and liability. Your keen attention to detail, excellent communication, and negotiation skills will enable you to provide fair and accurate claim settlements while ensuring compliance with industry regulations. With a focus on customer service and fraud detection, you will play a crucial role in helping policyholders navigate the claims process and achieve a sense of security during challenging times.
This role is a full-time position based in Tyler, TX and Longview, TX. You must reside locally to these areas to be considered for this position.
Responsibilities and Duties
- Local travel will be required for claim or scene investigations as necessary
- Determine extent of insurance coverage and liability on each filed claim
- Investigate claims, including interviewing claimants, clients, and witnesses
- Obtain necessary records, including but not limited to, hospital records, police reports, physician records, etc.
- NMVTIS and CMS/Section 111 reporting
- Utilize appropriate preferred vendors
- Presents thorough and accurate reports to clients and excess carriers on claims investigations/situations
- Negotiate settlements for resolutions with claimants and their attorneys
- Maintain control of litigation activities and costs per account requirements
- Effectively address and maintain incoming Docuclass documents in a consistent and timely manner
- Attend meetings, mediations, conferences, workshops, or training sessions
- Review written material to maintain current knowledge on principles, practices, and new development in assigned work areas
- Maintain and meet state specific licensing requirements in multiple states
- Respond to client questions and comments in a courteous and timely manner
- Responsible for catastrophic losses, complex litigation, and other sensitive issues
- When handling property claims, prepare detailed written estimates using estimating software for the scope of damages in both Replacement cost and Actual Cash Values, obtaining an agreed scope of work and cost of repair with contractors and/or clients
- Conduct onsite building inspections as needed for both residential & commercial property claims
- Coordinate with insured and construction companies to ensure timely work progress
- Provide regular property work progress reports to clients and carriers
- Prepare property loss spreadsheets to document contents losses, etc.
- Use standard or customized software applications appropriate to assigned tasks
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned
Experience and Qualifications
Required
- Bachelor’s degree in business or another related field or equivalent work experience
- State licensure will be required (Texas All Lines Adjuster License)
- Proficiency in Excel and in the use of Xactimate
- Must reside in Tyler & Longview, TX area
- Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Capable of understanding multi-state laws and regulations to assist other offices, as necessary
- Extensive knowledge in Commercial Construction, handling large CAT storm losses and required building codes
- 3+ years of experience handling Property claims
- Construction and/or Property adjusting experience, preferred
- Prior Casualty and General Liability experience conducting investigations in multi-party situations
Knowledge, Skills, and Abilities
- Proactive, independent, and takes initiative with consistent follow through
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties
- Willing and able to learn quickly while utilizing newly acquired skills due to rapidly changing information and/or technology
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements
- Must have US work rights
- Must speak English
- Bachelor’s degree in business or another related field or equivalent work experience
- State licensure will be required (Texas All Lines Adjuster License)
- Proficiency in Excel and in the use of Xactimate
- Must reside in Tyler & Longview, TX area
- Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Capable of understanding multi-state laws and regulations to assist other offices, as necessary
- Extensive knowledge in Commercial Construction, handling large CAT storm losses and required building codes
- 3+ years of experience handling Property claims
- Construction and/or Property adjusting experience, preferred
- Prior Casualty and General Liability experience conducting investigations in multi-party situations
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.
Diversity and Inclusion
Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Rewards and Recognition
We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!
Benefits
- Medical, dental, and vision plans
- 401k plan with employer matching
- Life insurance, short term, and long-term disability plans
- Amazing Executive and Senior leadership as well as fabulous colleagues
Position Type, Work Environment and Physical Demands
This is a home-based, full time, draw plus commission, exempt position that predominantly operates onsite in the field and remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary. When handling property claims, you must be able to carry and climb a ladder (up to 40 lbs.) and complete roof inspections.
Location
The Littleton Group is currently able to support employees residing in the following US locations: Tyler, TX & Longview, TX. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.
Application Information
Application deadline: August 23, 2024
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