Offer summary
Qualifications:
3-5 years managing software support teams, Technical background with broader business understanding, Strong presentation and technical writing skills, Experience with Agile/Scrum methodology, Bachelor’s Degree or equivalent experience.
Key responsabilities:
- Lead Application Support team for issue resolution
- Measure team performance and provide guidance for improvement
- Prioritize issue resolution and manage team staffing model
- Improve support tools, processes, and reduce response time
- Advocate better customer experience and support process