Offer summary
Qualifications:
Associates degree in technology preferred, Minimum 1 year customer service experience, Basic Windows OS and SQL knowledge, Familiarity with remote support tools, Background check and security clearance required.Key responsabilities:
- Troubleshoot and maintain ScriptPro systems
- Consult with customers on best practices
- Answer inquiries and technical issues
- Deliver end-user support via phone and email
- Document job functions and monitor system performance