Offer summary
Qualifications:
Bachelors degree or equivalent, Masters degree preferred.Key responsabilities:
- Develop global digital customer experience vision
- Lead team in enhancing digital platforms
Join an innovative and customer-centric team focused on delivering a next generation, global digital customer experience that improves workflow, productivity and customer experience. We’re looking for an experienced product leader, who has a passion for leading a team that is responsible for improving the end-users’ laboratory experience. This leader will have a proven track record in leading a team in digital product transformation.
You will play a crucial role in the oversight and strategic direction for a digital laboratory workflow that automates customer processes. This role involves cross-functional collaboration and leadership in digital innovation and customer engagement practices.
As an expert on how customers interact with products, you will lead a team focused on developing and implementing a vision through comprehensive digital customer experience strategies. In this role you will work closely with business stakeholders across the organization to develop and execute plans aimed at improving the overall experience for veterinary professionals and in turn, improving the health and experience for their clients and pets.
In this role:
To succeed in this role, you will need:
EDUCATION:
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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