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Customer Service Representative

EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Fluent in English, 2+ years customer support experience, Sales skills, CRM familiarity.

Key responsabilities:

  • Answer phone calls and emails
  • Perform product feature tours and feedback calls
  • Identify customer needs and provide solutions
  • Build relationships through communication
  • Engage customers by going the extra mile
Seeking Alpha logo
Seeking Alpha Information Technology & Services SME https://seekingalpha.com/
201 - 500 Employees
HQ: New York
About Seeking Alpha
Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month. Seeking Alpha has unparalleled breadth and depth: from stocks, ETFs and mutual funds to commodities and cryptocurrency, including thousands of stocks (such as small-caps) not analyzed elsewhere. Written by investors for investors, more than 7,000 contributors publish 10,000 investing ideas every month. Each thesis undergoes a rigorous editorial review, ensuring the highest quality standards. A healthy debate ensues, as investors all over the world discuss and share their thoughts and ideas. Seeking Alpha levels the playing field by putting exclusive tools, until now available only to Wall Street professionals, into the hands of individual investors. Advanced charting, data visualizations, technical and fundamental analysis add clarity and enable informed, data-driven decision-making. Seeking Alpha provides investors with breaking news, analysis and newsletters to follow their investments and the market. We also have a suite of subscription plans that address specific investing styles and user needs. Premium unlocks 1 million investing ideas and valuable features such as Author, Quant, and Dividend Ratings, data visualizations, and the ability to track the performance of authors’ past ideas. PRO+ is Seeking Alpha’s profit accelerator for HNWIs and professional investors. PRO+ includes all Premium features plus Top Ideas from top-performing authors, exclusive short ideas, and VIP service. Marketplace is a collection of investing experts with unique investing styles. Each Marketplace service is its own community offering a curated journey, exclusive research, investing ideas, direct contact with the marketplace leaders, and a dedicated chat room.
See more Seeking Alpha offers

Job description

Logo Jobgether

Your missions

Description

What we're looking for?

Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home. 

Why we’re a great company to work for

Seeking Alpha is the leading online destination for engaged investors. We have an awesome product. Our crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals.

We care about work-life balance: We work primarily from home, provide lots of perks, and insist that you enjoy them.

We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.


Responsibilities

  • Manage large amounts of incoming phone calls and tickets
  • Actively perform product feature tours, updates, retention, and feedback calls with customers
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Address customer queries by identifying their needs and providing complete and accurate solutions
  • Go the extra mile to engage customers

Requirements

  • Very high level of English (verbal and written) - Must
  • At least two years of experience in customer support over the phone
  • Strong phone contact handling skills and active listening
  • Track record of over-achieving quota and a knack for up-selling additional products/services
  • Familiarity with CRM systems and best practices
  • Customer orientation and ability to adapt/respond to different types of customer personalities
  • Ability to multitask, prioritize, and manage time effectively
  • Experience in providing support for financial institutions - an advantage
  • Experience in providing support in a B2C environment - an advantage 
  • Knowledge of U.S. stock markets and terminology - an advantage

Location: Remote work in India

Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.


Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

UpsellingCustomer SupportCustomer Experience Strategy (CX)Equity MarketsMicrosoft Dynamics CRM

Soft Skills

  • Multitasking
  • Prioritization
  • Verbal Communication Skills
  • Active Listening
  • Adaptability
  • Relationship Building
Are you interested?

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