Customer Chat Support Specialist

About Us: Talent Trellis is a forward-thinking company that values excellence in customer support. We are currently seeking a dedicated and proficient Customer Support Specialist to join our dynamic team. If you possess outstanding English skills, a friendly and personable communication style, and a genuine passion for providing top-notch support, we encourage you to apply.

Key Responsibilities: As a Chat Support Specialist at Talent Trellis, you will play a crucial role in ensuring our clients receive exceptional service and support. Your responsibilities will include:

• Engagement: Actively engage with clients across various platforms to build strong relationships and provide assistance.
• Support: Provide competent and timely support for client inquiries and requests, addressing their needs effectively.
• Typing Skills: Maintain a minimum typing speed of 60-70 words per minute to respond promptly to customer queries.
• Knowledge Utilization: Utilize your knowledge about general topics, such as games, to assist clients and answer their questions.
• Project Contribution: Enthusiastically take on detailed and routine aspects of projects, contributing to the overall success of our team.

Qualifications: The ideal candidate for this role will possess the following qualifications:

• Proficiency in English, both written and spoken.
• Can work 6 days a week
• Is flexible with rotational shifts and off's.
• Fast typing speed, with a minimum of 60 words per minute.
• Excellent communication skills, with the ability to interact with clients in a friendly and personable manner.
• Problem-solving skills and the ability to think on your feet to address customer inquiries effectively.
• Strong teamwork and collaboration skills, as you will be an integral part of our customer support team.

Personality Traits We Value: At Talent Trellis, we highly value the following personality traits:

• Proactivity: Taking the initiative to address client needs and provide exceptional support.
• Resilience: Remaining composed and adaptable in challenging situations.
• Quick Understanding of Instructions: Demonstrating the ability to grasp and execute instructions promptly.
• Reliability: Being consistent and dependable in your role to ensure our clients receive the best possible service.

What We Offer: Joining Talent Trellis means becoming a part of a dynamic work environment where your contributions matter. We offer:

• Competitive base salary.
• Hybrid work
• Bonuses on performance.
• Opportunities for growth and advancement within the company.
• The chance to make a real impact by delivering exceptional customer support.

Join us today and become an integral part of our journey!