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Travel Advisor with German or Czech

Remote:

Full Remote

Work from:

Offer summary

High School Diploma or Higher, Native/Fluent in German or Czech (C1), Good level of English (C1).

Respond to customer inquiries and record them
Maintain accurate data input on customer service database
Deal with client complaints and log them
Answer support calls and emails within SLAs
Troubleshoot using open questions, support documents, and system training, Provide recommendations for common problems

CBT SME

51 - 200 Employees

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements