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Second Level Support Engineer

Remote:

Full Remote

Contract:

Full time

Work from:

Israel

Offer summary

Qualifications:

Based in Poland, Knowledge of delivery processes and scrum methods, Experience with tests' management system, Familiarity with client-server system tests and server logs analysis, Willingness to work in shifts.

Key responsabilities:

Resolve escalated technical issues with expertise
Analyze and provide timely solutions for complex problems
Communicate effectively with end-users and customers
Collaborate with cross-functional teams
Monitor and analyze production issues, interacting with developers

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Job description

This is a remote position.

The Second Level Support Engineer plays a critical role in delivering advanced technical support to end-users, customers, and internal teams. This position involves diagnosing and resolving complex technical issues, collaborating with other teams, and ensuring a high level of customer satisfaction.

In this role you will:

Investigate and resolve escalated technical issues that require in-depth knowledge of the product or service.
Analyze complex problems and provide timely solutions.
Communicate effectively with end-users or customers to understand and clarify issues.
Provide clear and concise instructions, both in writing and verbally, ensuring customer understanding.
Collaborate with R&D teams to resolve issues that may require specialized expertise.

Requirements

Candidate should be based in Poland
Understand delivery processes as well as scrum methods
Experience with tests’ management system
Experience in client-server system tests, including server logs analysis
Willing to combine QA & Support positions.
Monitor and analyze production issues while communicating with developers and customers (In writing)
Willing to work in shifts