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Patient Care Representative

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Salary:

38 - 42K yearly

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent, 1 year of customer service experience, Familiarity with standard applications, Fluent in Spanish (preferred), Comfortable with technology platforms.

Key responsabilities:

Provide exceptional patient care via various communication channels
Research, identify and address patient needs efficiently
Work collaboratively with the Patient Care Team
Support patients throughout their healthcare journey
Meet and exceed service goals

Carrum Health

51 - 200 Employees

See more Carrum Health offers

Job description

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. As part of the Care Team, the Patient Care Representative is responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.

This is a full time remote position. We are looking for candidates willing to work on a Central Time schedule.

The hourly rate for this role is $20 - $22 plus bonus.

You’re excited about this opportunity because you will...

Provide exceptional patient care via telephone and other technology
Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
Research, identify and problem solve, verify eligibility of service and place call backs as required
Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
Meet and support established service goals and business objectives by meeting and exceeding performance standards
Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

We’re excited about you because…

High School Diploma or General Education Degree (GED) required; college preferred
Minimum of one-year customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
An aptitude for quality assurance and data-driven outcomes
Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
The ability to cut through the noise of a fast-paced start-up environment and affect real change.
Appropriately handle confidential information and adhere to HIPAA requirements
Strong “patient first” values
Spanish Speaking preferred
You are comfortable interacting through a variety of tech platforms and can quickly learn new software.

Why you’ll love working with us...

We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
We carve out time to let go of work to celebrate our successes and have fun. We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.