Job description

Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
Assist the other departments in investigating and resolving transaction related queries.
Identify ways of improving client service and recommend them to the Team Leader / General Manager.
Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
Interact with Customers and assist them for resolving their respective queries.
Assisting other departments to get responses from Correspondent Banks for their respective tasks.
Utilizing software, databases, and tools appropriately

Requirements

Must be a graduate as a minimum.
Minimum two year’s customer service experience within a service industry.
High standard of accuracy and attention to detail
Exceptional customer service skills
Good telephone etiquette
Ability to effectively prioritize and execute tasks in a high-pressured environment
Proven team player
Strong written and oral communication skills
Must be able to speak fluent English language
Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

Benefits

- Annual leave (30 days)

- Annual ticket to country of origin

Required profile