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Customer Service Representative

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Offer summary

1-3 years frontline customer support experience, Excellent verbal and written English and Mandarin.

Handle inbound inquiries via chats, emails, calls
Provide accurate information to resolve problems
Continuously educate to support operations, escalate issues as needed, adhere to QA standards

Websea.com Information Technology & Services SME http://WebSea.com

501 - 1000 Employees

Responsibilities:

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Display good team-working attitude and behavior within the team and other departments in the company

Requirements

1-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and Mandarin
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)