Customer Engagement Associate (Remote)

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.

As a Customer Engagement Associate, you will play a vital role in ensuring client satisfaction and retention. You will be responsible for building and nurturing relationships with our clients, providing them with personalized support and guidance, and identifying opportunities to enhance their experience with our products and services.

Responsibilities

• Proactively engage with customers to understand their needs, preferences, and concerns.
• Build and maintain strong relationships with customers through regular communication and personalized support.
• Provide product information and guidance to customers to help them make informed decisions.
• Identify opportunities to upsell or cross-sell additional products and services to customers.
• Coordinate with internal departments to ensure timely and accurate delivery of services.
• Address customers inquiries and resolve any issues or complaints in a timely and professional manner.
• Monitor customer satisfaction and conduct customer satisfaction surveys to gather feedback.
• Collaborate with the sales and marketing teams to develop and implement customer engagement strategies.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to clients.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Proven experience in client engagement or customer relationship management.
• Preferably with Podcast & Webinar experience
• Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite
• Strong attention to detail and organizational skills.
• Highly motivated and results-oriented.
• Ability to work both independently and collaboratively in a team environment.
• Proficient in creating and delivering engaging educational content.
• Effective at promoting event/seminars to maximize resident participation.
• Skilled in project management and event organization.
• Adept with digital communication tools and platforms, such as Zoom and Microsoft Teams.
• Strong understanding of property management topics relevant to residents good to have.
• Ability to analyze feedback and data to enhance educational programs.