Offer summary

Key responsibilities:

Own overall client relationship including on-boarding, training, and retention

Establish advisor relationship to maximize product value and customer satisfaction

Communicate with senior-level management to understand needs and maximize growth

Develop customer success strategies, maintain metrics, facilitate project team workflow

Prepare documentation for C-Sat/NPS scores and improvement areas

FullThrottle Labs is a growth booster for small to medium start-ups and businesses. We are a dedicated team of data scientists and software craftsmen going full throttle at solving important business problems. FullThrottle Labs is building in-house products aimed at making any start-up life simpler, speedier and most efficient. A standup meeting app for slack – dixiapp, among others, is soon to be launched. Cutting down management time, prioritization of tasks, their execution, and progressive performance levels is what it does for you.We believe in constant learning, evolving and innovating, there upon transferring the digital skills and tools from our ecosystem to others.Visit us and take a ride in the expanse of digital technology at FullThrottle Labs at https://fullthrottlelabs.com

Job description

Roles and responsibilities:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

• Maintain and develop customer success strategies and best practices

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

• Maintain existing customer success metrics and data as required

• Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

• Facilitate interaction and workflow between project team members, including third- party service providers, to ensure deliverables are on time

• Collaborate, problem solve, and/or strategize upcoming client meetings with team members

• Prepare necessary documentation to demonstrate performance in C-Sat/NPS scores and to identify areas of improvement.

Required profile