ITAM Servicenow Architect

On behalf of our client, a renown European institution, we are seeking an ITAM Servicenow Architect to join their team.

* European Citizens Only

* All European applicants considered

* Contractor role

* Remote with occasional travel to Brussels, Belgium

A day in the life of the ITAM Servicenow Architect

As an ITAM ServiceNow Architect, your responsibilities include assessing legacy ITAM tools, designing ServiceNow ITAM architecture, and configuring custom scripts and workflows. You oversee data migration, ensure quality through testing, and conduct training sessions. Collaboration with stakeholders and post-implementation support are also key aspects, involving regular updates and addressing any issues promptly.

Your day-to-day

• Assessment and Analysis: Evaluate the legacy ITAM tool & Understand ServiceNow HAM capabilities.
• Solution Design: Plan the architecture for ITAM in ServiceNow & Collaborate on data mapping, develop integration strategy.
• Configuration and Customization: Configure ServiceNow HAM & develop custom scripts and workflows
• Data Migration: Oversee data extraction and transformation & Validate data loading.
• Quality Assurance: Develop and execute test scenarios & Resolve migration issues.
• Training and Support: Conduct training sessions & Create technical documentation
• Collaboration and Communication: Collaborate with stakeholders & provide regular project updates.
• Post-Implementation Support: Implement monitoring processes & address post-implementation issues promptly

Requirements

• Service Now Certified Technical Architect (CTA)  
• ITIL V4 Foundation 
• Proven track record with ServiceNow and able to demonstrate an expert level of technical and functional knowledge of the Now Platform across the ITSM, ITAM, ITOM Product Lines 
• Proven track record of implementations and successful adoption of ServiceNow including Cloud 
• Experience in an enterprise environment with multiple integration points 
• Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers 
• Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation 
• Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences 
• Deep understanding of service value for customers and driving continuous improvement through automation.  
• Demonstrates exceptional technical expertise of the NOW Platform  
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. 
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. 
• Demonstrates a passion for and commitment to continuous personal professional development. 

Benefits

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!