Technical Operations Associate (Bilingual Arabic/English)

We are seeking a highly skilled and bilingual Technical Operations Associate fluent in Arabic and English. The ideal candidate will have a strong background in computer sciences and experience as a Business Analyst. This role is crucial for ensuring smooth technical operations, analyzing business needs, and facilitating effective communication between technical teams and stakeholders.

Responsibilities:

• Technical Support:
• Provide technical support for internal teams and clients, addressing technical issues and ensuring efficient operation of systems.
• Troubleshoot and resolve technical problems in a timely manner.
• Business Analysis:
• Analyze business needs and processes to identify technical requirements and solutions.
• Collaborate with stakeholders to gather and document requirements for new systems or improvements to existing ones.
• Communication:
• Serve as a bilingual liaison between Arabic-speaking clients and English-speaking technical teams.
• Facilitate clear and effective communication to ensure understanding and satisfaction on both sides.
• System Management:
• Assist in the implementation and maintenance of technical systems and applications.
• Monitor system performance and provide recommendations for improvements.
• Documentation and Reporting:
• Create and maintain detailed documentation for technical processes, system configurations, and user guides.
• Prepare reports and presentations for management and stakeholders.

Requirements

• Experience: Proven experience as a Business Analyst or in a similar technical operations role.
• Language Proficiency: Fluency in Arabic and English (both spoken and written) is required.
• Educational Background: Degree in Computer Science, Information Technology, or a related field.
• Technical Skills: Strong understanding of technical systems and experience with system analysis and design.
• Analytical Skills: Ability to analyze business needs, identify technical requirements, and propose effective solutions.
• Communication Skills: Excellent interpersonal and communication skills to work effectively with diverse teams and clients.

Benefits

• Competitive salary package, paid in US dollars.
• Opportunities for career advancement.
• Dynamic and collaborative work environment.
• Remote work option available.
• Supportive team culture focused on success and growth.