Senior Capacity Coordinator

About Us

Founded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $7 billion from more than 85 million customers. Learn more at kajabi.com.

Senior Capacity Coordinator

In the new role of Senior Capacity Coordinator, you will be working closely with our Workforce and Support management teams to plan and ensure we have the right agents, with the right skill sets, in the right queues, at the right time. We’re looking for an analytical thinker who is highly organized, process-minded, tech-savvy, and deeply knowledgeable about workforce planning and management. The role will report to our Senior Manager, Workforce Operations and Quality Assurance.

The Impact you will make

• Strong knowledge of workforce tools and reporting. Can troubleshoot and offer solutions to issues as they arise.
• Broader and deeper contribution to capacity coordination efforts. Become the "go-to" person for longer-term capacity planning, such as defining our staffing situation several months down the road.
• Leverage expertise in data analysis, forecasting, and workforce planning to drive informed decision-making and support business growth.
• Takes lead in coordinating or creating staffing planning templates and reports.
• Displays ability to analyze data and share insights with team members and management.
• Demonstrates critical thinking that goes beyond what is asked.

Attributes for Success

• 5+ years of experience in workforce planning, analysis, or operations.
• 3+ years of operational analytics experience (in any functional field)
• Knowledge of existing and emerging workforce management software
• Advanced skills in managerial analytics (e.g. Excel, Google Suite)
• Flexibility to embrace change and thrive in dynamic environments.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication and presentation skills to effectively communicate complex findings to both technical and non-technical audiences

Bonus if you have

• Experience in start-up environments
• Experience in the SaaS industry

Kajabi Team Benefits Package

• HMO coverage
• Mental health care coverage
• Monthly appreciation fund
• Company-issued laptop

Educational Allowances

Educational opportunities will be offered for the Capacity Coordinator, at the discretion of the Senior Manager of Workforce Operations and could include participating in a mentorship program, training to further specific career goals, books or digital content to supplement education and attendance at conferences areas of interest and impact for Kajabi’s overall goals and your desired career goals.

One-On-One Process

The Capacity Coordinator will meet weekly with the Senior Manager, Workforce Operations to catch up and discuss their role. The goal of these meetings is to identify areas where the company and individuals can improve, what areas they’re needing more guidance on, and where the Kajabi leadership team can lend time or resources to help meet goals. It’s also a time to discuss specific expectations and discuss any areas of concern you may have about your job or your team.

How To Apply

Sound like a good fit for you? Click apply, below!

• Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.
• Cover Letter (optional) - Please provide a cover letter that aligns directly to this role. Introduce yourself as a part of our team and tell us why you’re interested in Kajabi! Show us how you could make an impact in Kajabi’s future as well as how Kajabi can influence yours. Feel free to get creative! We are committed to providing our undivided attention to you! 

Kajabi LLC  is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.