Sales Enablement Specialist

Position summary:

As a Sales Enablement Specialist at Sojern, you'll play a vital role in boosting our sales and customer support teams' efficiency and productivity. This involves managing and optimizing team knowledge and knowledge management systems. Your expertise will be instrumental in identifying content needs, developing cohesive enablement programs, and creating effective training programs for both internal and external audiences. This position is key to accelerating product adoption, fostering long-lasting relationships with customers, and contributing to Sojern's mission to revolutionize the travel industry through innovative guest experience and digital marketing solutions.

What you will do:

• Knowledge Management: Develop and maintain robust knowledge management systems, ensuring easy access to up-to-date information for sales and customer support teams.
• Training Design and Delivery: Create and implement comprehensive training programs for sales and customer success teams, including onboarding, product knowledge, and continuous learning initiatives.
• Content Strategy: Collaborate with Product Marketing to develop and refine training materials and sales enablement content that align with overall marketing and product strategies.
• Cross-Functional Collaboration: Partner closely with sales, marketing, product, and customer success teams to identify knowledge gaps and create targeted enablement solutions.
• Performance Metrics and ROI: Establish and track key performance indicators to measure the effectiveness of enablement programs and demonstrate ROI to stakeholders.
• Sales Tools and Technology: Manage and optimize sales enablement tools and technologies, such as LMS platforms and content management systems.
• Global Support: Collaborate with global teams to support localization of enablement content and address market-specific needs.
• Continuous Improvement: Regularly assess and refine enablement programs based on feedback, performance metrics, and evolving business needs.
  
  

What you bring to the table:

• Bachelor's degree in Business, Marketing, Education, Communications, or a related field
• 2+ years of experience in sales enablement, knowledge management, or a related field
• Proven track record in designing and delivering effective training programs
• Strong project management skills with the ability to handle multiple projects simultaneously
• Excellent written and verbal communication skills, including public speaking abilities
• Proficiency in G-suite (Google Docs, Sheets, Slides, Sites, etc.)
• Experience with LMS platforms and e-learning tools (Showpad experience a plus)
• Demonstrated ability to work collaboratively in a fast-paced, cross-functional environment
• Strong analytical skills with the ability to create and measure content utilization metrics
• Preferred Qualifications: Experience in Ad-Tech, SaaS, or travel industries, familiarity with Salesforce CRM, knowledge of various training methods, including virtual training, e-learning, and hands-on workshops
  
  

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)
  
  

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

CA residents: For information on the personal information that Sojern collects when you apply for this job, and how that information is handled, please see the Sojern Privacy Policy.

Disclosure - Pre-Employment Requirements:

All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern’s S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.

• SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
• SoProud: Celebrating Sojern’s LGBTQIA+ community while creating an inclusive and safe space for community members
• SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
• SoConnected: Creating space, connection and resources for Sojern’s young and rising professionals
• Parents & Caregivers: Helping families thrive with our community of parents and caregivers
• Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact
  
  

We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.