Product Manager, Customer Studio

Welcome!

Hightouch is the leading data activation platform, helping the largest companies in the world unlock the power of their customer data. Serving more than 1,000 enterprises like Petsmart, The NBA, Spotify, Gamestop, and Weight Watchers, Hightouch empowers every user to take action on their data, regardless of technical skill. We believe companies operate best when all teams (marketing, advertising, sales, operations, analytics, and engineering) can directly access unified customer data to power their day-to-day operations. Our platform enables users to bridge the gap between their central data systems like data warehouses and their mission-critical business tools, like CRMs, marketing automation, and operational systems.

Based in San Francisco, CA, Hightouch is funded by top investors and has offices in San Francisco, New York, and London. We have grown 10x in the past two years and are looking to expand across all teams. The company has been recognized multiple times as a hypergrowth startup to bet your career on.

About the role

We’re looking for an experienced Product Manager to help own our biggest persona - marketers and marketing operations. This critical role will lead Hightouch’s key product surface areas in the Customer Studio pod. These surface areas are at the core of Hightouch’s customer data platform (CDP) business — software that enables marketers to segment, orchestrate, and experiment with their customer data.

You will be part of a world-class product team that prioritizes innovation, velocity, and customer outcomes. Our team invented the idea of Reverse ETL and then pioneered the Composable CDP, which disrupted the massive and established CDP industry. Hightouch has since then grown rapidly into multiple exciting product areas. As a result, the bar for each PM at Hightouch is insanely high: You are directly responsible for business results of a significant scope. You will be expected to operate efficiently meanwhile maintaining a high level of rigor.

About you

• Customer empathy: We believe the foundation for all good product management is the ability to live alongside customers, develop relationships, and understand their goals + pain points.
• Technical aptitude: We make the complex accessible, but doing so requires a strong intuition for engineering and technical concepts.
• Intuition: You have good verbal and written communication skills and a passion for connecting with users.
• Hunger and speed: Moving fast is deeply ingrained in our company culture, and we believe hunger + speed are the the backbone of what it takes to win.
• Outcome mindset: We see product management as the people who work backwards from business outcomes and do what it takes to make a product successful, not just builders of feature roadmaps.

Additional information

Recently shipped

https://twitter.com/HightouchData/status/1618300931745140737

https://twitter.com/HightouchData/status/1714307075210203604

https://twitter.com/HightouchData/status/1699467601586577468

Relevant product surfaces

• Audiences — the audience builder product enables marketers and marketing operations teams to create customer segments for marketing campaigns, without code. Audiences is the #1 important capability of our composable CDP offering.
• Journeys — the journeys offering enables marketers to orchestrate omni-channel customer experiences over multiple touchpoints. It’s helps enterprises deliver personalized interactions at scale.
• Schema and Traits — data flexibility is the reason why Hightouch has been able to disrupt the CDP market. The schema surface area is what allows customers to adapt their data model to their business model, seamlessly.
• Platform — our largest customers have hundreds of users in Hightouch in varying roles. This means the composable CDP product needs to be airtight: from security to monitoring to AI, these surfaces need to integrate well with core platform capabilities.