Analyst, Collections- Agency Accounting

Job Family:

Finance, Accounting & Corporate 

Job Title:

Collections Analyst, Agency Accounting 

Location:

Richmond, VA: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Role Summary:

Responsible for assisting in the collection, management, and resolution of outstanding invoices from past due accounts relating to global parent company agency activity

Additional Responsibilities:

• Coordinate the collection of agency receivables with the offshore team.

• Assist in creating and maintaining reporting tools to assist Accounts Receivable Management in reviewing overall collections performance.  

• Review and analyze outstanding reports to address problem accounts and identify areas of focus. 

• Work collaboratively with reconciliation and cashier teams to assist in collections efforts. 

• Monitor and ensure resolution of complex collection problems. 

• Work as a liaison between the sales team, collections team, and the customer and assist in developing a strategy for payment resolution of escalated accounts.

• Assist with the production of critical reports to customers, sales team, and management on all relevant information related to past-due accounts.

• Manage collection efforts for difficult or high-profile accounts. 

• Share essential collection information with team members/management.

• Analyze collections processes to help identify inefficiencies and/or areas for improvement.

• Handle other special projects and reporting as assigned 

Core Required Skills and Competencies:

• Ability to evaluate data, analyze, and problem-solve.

• Responsive and dependable with excellent follow-through

• Strong communication, negotiation, and problem-solving skills are a must.

• Effective and professional written and verbal communication skills

• Outstanding attention to detail and accuracy

• Highly motivated with the ability to work independently and as a team member. 

• Excellent multi-tasking, time-management, and organizational skills

• Strong analytical ability, acts objectively, and plans for long-term implications

Function-Specific Required Skills and Competencies:

• Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable.

• Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications

• Direct and effective communicator to external/internal customers and collections team

• General knowledge of container industry receivables is preferred

Required Minimum Years Experience:

3+ Function specific

Required Minimum Education:

Associate degree preferred