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Cloud Application Support Technician

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
India

Offer summary

Qualifications:

1+ years Unix/Linux scripting, 2+ years technical customer service, 2+ years Azure or AWS experience, Experience in application support and monitoring, Proficiency in Helpdesk Ticketing Systems.

Key responsabilities:

  • Troubleshoot and resolve application issues
  • Implement monitoring systems for application health
  • Manage Unix skills for application support
  • Act as a client liaison for tech needs
  • Test new software releases for functionality
Dev Partners logo
Dev Partners
51 - 200 Employees
About Dev Partners
Dev Partners is a remote resources company with a team operating in the Philippines, helping global companies scale their business IT needs. We strive to be the region’s leading tech employer. We provide resources and software design and development services on a contract-based outsourced staffing at attractive rates for markets in Australia, New Zealand, United States, United Kingdom, and Canada. Whether you are an IT-company, a well-established financial or real-estate venture, or a budding entrepreneur of an up and coming start-up, we can always assist you by offering pre-screened outsourced talents. We will also take care of tedious functions such as HR activities, IT operations, project management, and software development life cycles, so you can focus more on your company’s growth and success. With our agile recruitment process we are confident that the talents we provide can certainly meet your demands, and we continuously build them up to be able to keep up with your requirements.
See more Dev Partners offers

Job description

Scaling your team shouldn't be a recruiting and management nightmare. We provide an easy way to tap the best talent pool in the Philippines without wasting hundreds of hours on finding, connecting, and interviewing talents that perfectly fit your needs.

The Role

We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based

We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.

If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.

As a Cloud Application Support Technician, you will be responsible for:

  • Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

Ideal Profile

As a Cloud Application Support Technician, you need to have:

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remote-connecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills

It’s not required, but it would be great if you already have the experience with the following:

  • Previous experience working with financial, insurance, or healthcare companies is desired.
  • Significant work experience in customer service
  • Significant work experience in basic technical support
  • Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Working knowledge of Windows and/or Linux systems
  • Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
  • Technical knowledge of Active Directory

Working Hours

8:00 pm to 5:00 am Philippine Time

We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired!

What's on Offer?

  • Great work environment
  • Excellent career development opportunities
  • Opportunity to make a positive impact

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Amazon Web ServicesSystem TestingSalesforceLinux ScriptingAzure DevOpsJIRAApplication MonitoringAzure Machine LearningClient ServicesProcess ValidationTechnical Services

Other Skills

  • Verbal Communication Skills
  • Motivational Skills
  • Analytical Skills
Are you interested?

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