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Technical Account Manager | DTACT

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Netherlands

Offer summary

Qualifications:

3-5 years TAM experience for data software., Empathetic, good listener, strong relationship builder., Excellent data management understanding. , Technical background in data engineering or security., Strong project management and ownership skills..

Key responsabilities:

Develop customer relationships and account strategies.
Run scoping meetings, manage pilot execution and onboarding process.
Communicate customer requirements to internal stakeholders.
Expand use cases for existing customers through proposals.
Develop deep understanding of technology capabilities and requirements.

Cooder Human Resources, Staffing & Recruiting Startup https://www.cooderjobs.com/

11 - 50 Employees

See more Cooder offers

Job description

Your missions

We are rapidly growing in the data processing and data analytics market and we're always on the hunt for great talent. Please respond if you want to work remotely, use Agile ways of working, and like collaborating with an international team and customers.

The listing

What You'll Do:

Own customer relationships as the primary point of contact for customers – building strong relationships and understanding their business objectives and technical requirements.
Organize and run customer requirements scoping meetings to clarify needs, and create written proposals / SOWs based on discussions.
Manage customer interactions during pilot execution and customer onboarding, ensuring all production activities are followed-through in a timely manner and meets or exceeds any customer or SLA expectations.
Develop account strategies, proposals, and presentations to expand use cases for existing customers.
Communicate customer requirements and perspective to internal stakeholders and support product roadmap development.
Develop a deep understanding of our technology, including capabilities, limitations, and implementation requirements.

Hier gaan we vanuit

3-5 years customer-facing experience as a TAM for a data software product. Be customer-obsessed.
You will need to be empathetic, a good listener and communicator, and a strong relationship builder.
Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
Excellent understanding of data management: Ingestion, Transformation, Analytics, Modelling, and Governance Technical background in data engineering, data architecture, or data security, and capacity to learn about the broader language
AI space and other emerging industry trends.
Strong project management skills.
Ownership mentality
An under-promise, over-deliver mentality.
Experience in National or Cyber Security is a plus
A valid government security clearance is a plus

Arbeidsvoorwaarden

32 or 40 hour a week commitment
1 year contract (with option to convert to fulltime employment)
Fixed monthly compensation
30 days notice

About DTACT:

DTACT is a Dutch software company with four unique patent-pending software solutions that can be managed from a single platform as a service (or console if on-premise or air-gapped deployed).

Integrate or connect disparate systems and data silos in a one-of-its-kind dynamic decentralized data mesh construct, avoiding costly data warehouse or system integration (ETL) and never ending maintenance projects.

Our solution allows the application of data science and AI methodologies across systems or silos to generate cross-dimensional insights, unlocking the full potential of users’ systems and data instantly.

Repeat this process as much as you like to look at the same (or more) data from new or different perspectives or with appliance or experimentation of new technology you currently don’t have... over and over... completely agnostic to anything.