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Support Assistant | WFH & Dayshift | Up to 35k

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

1+ year customer support experience, Background in banking/finance.

Key responsabilities:

  • Supporting Support Specialist's directives
  • Executing high-volume tasks and processes
GoTeam logo
GoTeam Scaleup https://go.team/
501 - 1000 Employees
About GoTeam
When the Australian entrepreneur Matt Kesby started an enhanced operations business in 2014, he chose a name that began with GO, a clear call to set the direction, take charge, own your destiny. After nearly eight years as GO Virtual Assistants (GO-VA), Matt along with his sister, CEO/Co-Founder Fiona Kesby, thought it was time for a refresh.Yet they didn’t want to let go of “GO.” Our new name, GoTeam, really brings forward the definition of who we are.GoTeams are the ones people choose first to solve problems and deliver results.At the start, the business worked mainly with virtual assistants.We have grown and gained depth since then. We are accountants, software developers, admin gurus, operations ninjas, 3D drafters, engineers, leaders, parents, visionaries, executors, results winners. We GO after exceptional results and lean on our values to deliver them.The core of what we do hasn’t changed. We find the top talent in the field so that all business owners can have the opportunity to outsource tasks effectively—without the high costs of setting up a business abroad. Or the loss of control that full outsourcing triggers.In 2021, we became a Great Place to Work certified organization on our first attempt! Our team members and the clients whose businesses we help scale benefit from Fiona’s deep experience (more than 20 years) in recruitment and her obsession with getting the culture right. Combine that with Matt’s experience as an execution practice leader for FranklinCovey, a global leader in effectiveness training and consulting in strategy and execution —plus his obsession with technology. And what you’ve got is an engaged, highly skilled, and always-learning team that delivers exceptional results; that will GO above and beyond to get exceptional things done.We believe in the power of People + Technology.We believe in being champions for creating remarkable progress.We are your GoTeam!
See more GoTeam offers

Job description

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Your missions

GoTeam is currently in search of a dedicated Support Assistant to join our dynamic team. This role involves providing crucial support to the Support Specialist in executing various tasks related to applications, renewals, and client communications. If you have a background in customer support, call center operations, and banking/finance, this may be the perfect opportunity for you to grow in a supportive and engaging work environment. Join us in making a positive impact and achieving great results together!

Responsibilities

  • Supporting the Support Specialist's directives
  • Executing high-volume tasks while adhering to multiple support processes
  • Providing application support and information verification
  • Processing lender applications and managing communications
  • Handling renewal support, alert notifications, and email communications
  • Finalizing commission details for won opportunities and updating CRM products
  • Assigning compliance evidence and extracting CRM data for reporting


Qualifications

  • At least 1 year of customer support and call center experience
  • Has a background in banking/finance (at least 1 year)
  • Has previous experience working from home


Your Benefits

  • Company-provided laptop and an extra monitor for enhanced productivity and convenience.
  • 7 Habits of Highly Effective People Training.
  • Your copy of "Little Black Book for Stunning Success"
  • Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
  • Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common-law partner.
  • 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
  • Free legal advice and financial consultations as part of the EAP.
  • P1,000,000 Life Insurance coverage.
  • Access to personal loans upon regularization, repayable via salary deduction
  • Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
  • Welcome gift on your first day.
  • Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
  • Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
  • Welcome Tea with the CEO and work anniversary celebrations.
  • Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.


Your Family's Benefits

  • 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP).
  • Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
  • Free legal advice and financial consultations for four family members as part of the EFAP.
  • Free Telemedicine for four family members.
  • Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.


Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong. Learn more about Our Culture here: https://go.team/ph/our-culture/

#DNI

Work Set-up

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Experience

Level of experience: Entry-level / graduate
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Financial ServicesCall Center ExperienceCustomer Support

Soft Skills

  • Verbal Communication Skills
  • Open Mindset
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