Offer summary
Qualifications:
Bachelor's degree preferred, Proven leadership in Customer Success or Account Management in IT Training, Strong knowledge of IT training technologies and trends, Excellent communication and negotiation skills, Proficiency in CRM tools and data analysis.
Key responsabilities:
- Lead, mentor, and manage a team of Customer Success Managers
- Collaborate with Sales PODs to understand client needs
- Champion proactive client engagement and seamless service delivery
- Develop strategic account plans for revenue growth
- Cultivate strong client relationships and ensure high retention rates