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Associate Support Consultant - Remote

Remote:

Full Remote

Contract:

Full time

Salary:

40 - 46K yearly

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in Healthcare Management, Business Admin, Finance or related field, 0-2 years of experience in technical troubleshooting.

Key responsabilities:

Provide Level 1 & 2 support to clients globally
Work with team to resolve issues, handle escalations, and maintain positive customer rapport
Document problems and solutions for training purposes

Altera Digital Health Computer Software / SaaS XLarge https://www.alterahealth.com/

5001 - 10000 Employees

See more Altera Digital Health offers

Job description

Your missions

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

Work in in Customer Support environment providing assistance to Ventus Revenue Cycle solutions clients
Assist clients to deploy and configure Altera solutions on the Ventus Revenue Cycle team.
Client Satisfaction

This is a remote role in the US.

Responsibilities

Provides Level 1 & 2 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
Follows standard procedures
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Effective probing skills to elicit customer information
Track and document requests and ensure proper notation of customer problems or issues
Provides Level 1 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
Follows standard procedures
Works directly with mentor on skill development to build towards independence
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Document problems and solutions to train lower-level support on how to properly address customer or product problems

Qualifications

Academic and Professional Qualifications:

Bachelor's Degree with a Healthcare Management/Business Administration/Finance/Information Systems, or a related field, or an equivalent degree or equivalent/years of experience required.

Communication Skills:

Excellent written and verbal communication skills
Strong Attention to detail and accuracy in work

Healthcare Knowledge:

Basic understanding of healthcare systems, Electronic Health Records (EHR) and other healthcare IT systems a plus

Interpersonal Skills:

Strong interpersonal skills and ability to work in a team environment as well as independently.
Client Service orientation

Experience:

Typically requires 0-2 years’ experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
Microsoft Office Experience
Excellent written and verbal communication skills
Hands-on analytical and troubleshooting Skills
Ready to work in US shifts in 24x7 operational Support environment

Travel Requirements:

May require travel for business needs.

Working Arrangements:

Work is performed in a remote environment with minimal exposure to health or safety hazards.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$39,812—$45,784 USD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com