Purpose of Role
The network service manager is
responsible for overseeing the design, installation, and maintenance of network
systems and services for the organization. They ensure that the network
infrastructure is secure, reliable, and efficient, and that it meets the needs
and expectations of the users and clients. They also manage the network team
and coordinate with other IT departments and external vendors.
Qualification
& Experience Required
· Bachelor's
degree in computer science, information systems, engineering, or a related
field, or equivalent work experience.
· At least
seven years of experience in network administration, engineering, or
management, preferably in a similar industry or organization.
· Professional
certification, such as CCNA, CCNP, CCIE, or Network+, is preferred.
· Strong
knowledge of network protocols, standards, and architectures, such as TCP/IP,
Ethernet, Wi-Fi, MPLS, and VPN.
· Skilled
in network security principles and practices, such as encryption,
authentication, authorization, and auditing.
· Familiar
with various authentication methods and protocols, such as Kerberos, RADIUS,
TACACS+, LDAP, SAML, OAuth, and OpenID Connect.
· Ability
to implement and maintain network access control policies and systems, such as
802.1X, MAB, NAC, and Cisco ISE.
· Proficient
in network hardware and software, such as routers, switches, firewalls,
servers, operating systems, and network management tools.
· Experience
with Azure networking services, such as Azure Virtual Network, Azure Load
Balancer, Azure VPN Gateway, Azure ExpressRoute, and Azure Firewall.
· Azure
networking certification, such as AZ-104, AZ-303, or AZ-500, is required.
· Excellent
communication, leadership, and problem-solving skills, and the ability to work
well in a team and with diverse stakeholders.
· Attention
to detail, accuracy, and quality, and the ability to prioritize and manage
multiple tasks and projects.
· Knowledge
and experience in network access control (NAC) solutions, such as Cisco ISE,
Aruba ClearPass, or Forescout, is required.
· Experience
in designing, implementing, and troubleshooting NAC policies, profiles, and
integrations with other network and security technologies.
· Proficiency
in configuring and troubleshooting dynamic routing protocols, such as OSPF,
EIGRP, and BGP, on Cisco or other vendor platforms.
· Understanding
of network design principles, best practices, and industry standards for
enterprise networks.
· Experience
in planning, configuring, and verifying IP addressing schemes for complex
network scenarios, including IPv4 and IPv6, subnetting, VLSM, summarization,
and NAT.
· Knowledge
of IP services, such as DHCP, DNS, NTP, SNMP, FTP, TFTP, and syslog, and how to
implement and troubleshoot them on Cisco or other vendor platforms.
· Familiarity
with IP security features, such as ACLs, VPNs, IPSec, GRE, DMVPN, and ZBFW, and
how to configure and troubleshoot them on Cisco or other vendor platforms.
Requirements
Accountabilities
· Plan,
implement, and monitor network systems and services, such as routers, switches,
firewalls, servers, VPNs, LANs, WANs, and wireless networks.
· Manage
the network team, including hiring, training, evaluating, and supervising
network engineers, technicians, and administrators.
· Establish
and enforce network policies, procedures, and standards, and ensure compliance
with security and privacy regulations.
· Analyze
network performance and troubleshoot network issues and outages and provide
technical support and guidance to users and clients.
· Prepare
and maintain network documentation, such as diagrams, inventories,
configurations, and reports.
· Research
and evaluate new network technologies and solutions and recommend and implement
upgrades and enhancements.
· Manage
the network budget and resources and negotiate contracts and service agreements
with vendors and service providers.
· Manage
the collaboration and communication with third-party providers for the
implementation of SD-WAN solutions and ensure the quality and security of the
service delivery.
· Manage
processing of actual IT costs as required; tracking payment to vendors ensuring
the annual contracts are renewed appropriately and payments are made on time
correctly.
· Manage
the service cost drivers to improve overall cost of service to business
Kindly
note that we are working in a Hybrid Mode with
base location in Bengaluru, Karnataka, this is not
a remote role.