Location Requirements: This role is hybrid to one of our offices: Austin, Malvern, Naperville. Remote candidates will be considered.
Your role on the team:
The Technical Services Consultant reports directly to the Director, Technical Services in the Client Services Organization. The Technical Services team implements solutions & solves complex problems for our clients. The Technical Services Consultant is responsible for achieving a high satisfaction rating from clients by having a successful implementation of software solution projects.
You can expect to:
- Gain understanding of solution from client perspective, technical & implementation perspective
- Shadow various types of services and participate in an end-to-end implementation, including requirements, configuration, and train the trainer
- Understand data needed for importing, exporting, and integrations
- Understand & adopt Frontline Education Service Delivery processes including the use of PSA & Project Management Tools
- Understand and learn to use importing & exporting tools (as applicable)
- Be able to successfully map the requirements needs & data to appropriate integrations
- Technically manage & architect an end-to-end implementation including data gathering, data mapping, integrations
- Understand state-specific needs/requirements, as appropriate
What you bring to the role:
- Confidently lead Integration Discussions including internal integration, state reporting & 3rd party integrations
- Lead, own, and manage technical aspects of client implementations and lead requirements gathering, business analysis, system configuration, testing, and training
- Extract, analyze, and assess client business needs and workflows; make consultative recommendations.
- Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements and system administration
- Recommend best practices to clients based on product capabilities and business process workflows
- Provide technical expertise and training to colleagues and clients
- Ability to take on large, strategic accounts and be cross-trained on a variety of solutions
- Team player, but exceptional at working independently
- Communicate effectively - both verbally and written - to peers, leadership, and business partners including strong questioning and listening skills and ability to look beyond obvious answers to understand impacts
- Working directly with customers to document and validate technical requirements, which are then mapped to the application’s functionality
This role requires:
- Bachelor’s Degree or higher and 5+ years of prior experience working in a SaaS-based company
- Strong analytical skills, data management, and reporting capabilities
- Strong SQL data parsing capabilities.
- Assist existing/new customers with the processes/requirements involved in setting up SSO, SFTP, and other specialized SQL Server Integration Service (SSIS) projects to receive/deliver solution application data.
- Process and communicate with customers throughout Technical Services projects for Historical solution-related artifacts/data collection, validating, and importing.
- Ability to design, build and deploy various SSIS packages as well as analyze, build, and provide custom SQL-based reports via the application reporting tools/functions.
- Work with SaaSIO/Cloud/Systems and Dev Teams where special coordination of resources, and technical appropriations are necessary.
- Experience with Technical Integrations (SFTP, Web-Services, REST APIs, etc.)
- Proficiency in MS EXCEL, MS OFFICE, MS SQL/PLSQL, C#, TSQL/CLR, FTP/HTTP, Scripting
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
