Regional Director of Operations

Description

Serving People, Saving Lives!

BrightView was founded to give the people in our communities two things: help and hope. If you want to do the same, we would love for you to join our dynamic, rapidly growing organization and help us make a difference in hundreds of lives every single day.

Position Summary:
The Regional Director of Operations is responsible for maximizing BrightView's clinical and financial performance in an assigned region. He/she provides leadership in the administration of the business affairs and operations of BrightView to include the direct supervision of the Operations Managers and, by extension, each treatment center's performance in the following key areas: operations, financial, staffing and employee relations, training, compliance, community relations/outreach, quality and customer service/satisfaction. This position will ensure effective implementation and execution of policies and plans to direct the growth of the Company and to achieve both long-term and short-range objectives. Travel as required.

Essential Job Duties:

• Develop a strategic plan for each center within the assigned region to advance the company’s mission and objectives that achieve financial, operational, clinical, compliance and marketing goals. Assist in developing a budget to establish clear expectations.
• Responsible for ensuring all treatment centers within the assigned region adhere to all federal, state, and local regulatory agency requirements and regulations.
• Responsible for ensuring that all regulatory and internal audit corrective action plans are followed.
• Monitor performance against budget and take action to improve performance through revenue generation and expense control.
• Responsible for driving treatment center and assigned region growth efforts.
• Oversee company operations to ensure production efficiency, quality, customer service and cost effective management of resources.
• Plan, develop and implement strategies for generating revenue opportunities for the assigned region.
• Develop and approve company operational procedures, policies and standards.
• Review statistical reports to determine progress and implement improvement plans where indicated.
• Monitor performance against budget and take action to improve performance through revenue generation and expense control.
• Develop plans for patient retention in the assigned region treatment centers.
• Ensure patient access to services within the assigned region.
• Develop and maintain a sound plan of organization. Develop a comprehensive management contingency plan that provides organization stability. Build and develop leadership teams. Hold individuals accountable for performance objectives.
• Ensure that the Mission, Vision, and Values are upheld throughout the organization.
• Review daily, weekly, and monthly treatment center reports.
• Submit treatment center and region reports in a timely manner. Identify positive and negative trends as well as the underlying drive.
• Develop key positive relationships with local industry, local government, potential key health care providers and the general public.
• Establish physician engagement relationships with company
• Authorize contract models to support existing and new service offerings.
• Responsible for maintaining an adequate mix of team members necessary to provide best in class patient care
• Ability to handle stressful situations and interact with others.
• Ensure company policies and procedures are followed at the assigned region treatment centers.
• Other duties, as assigned.

Qualifications

Required Education/Degree:
Bachelor’s Degree or higher preferred

Required Certification/License:

Independent Licensure with Supervision designation preferred (LPCC-S, LISW-S, IMFT-S, LICDC-CS); Independent Licensure may be considered (LPCC, LISW, IMFT, LICDC) or RN.

Required Work Experience:
5+ years of management level experience or the equivalent of education and training

Other Requirements:
• Ability to read and interpret financial data.
• Knowledge & skills with Microsoft products & general computer literacy.
• Preferred prior experience in an outpatient setting with multi-site responsibility.
• Strong organizational skills.
• Demonstrated success in building high performing operating teams.
• Ability to function with a collaborative spirit.
• Demonstrated success in driving initiatives that yield strong results.
• Excellent interpersonal and communication skills.
• Exhibits good time management skills.
• Ability to travel up to 75%, 3 out of 4 weeks

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.