Customer Solutions Specialist - Greater China

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

客户技术支持专员/Customer Solutions Specialist

你的工作:

• 为我们的客户和合作伙伴提供产品支持。帮助客户充分地使用平台，保证客户的满意度
• 快速理解，诊断，故障排除，确定解决方案. 通过在线聊天和工单系统及时有效地回答客户疑问，解决客户系统问题。
• 参与并定制线上问题处理流程，帮助团队知识库的建设；
• 成为我们的平台专家，识别常见的客户挑战，与跨部门合作解决客户需求和改进产品

你有什:

• 本科或以上学历；
• 在以下领域有2-4年以上工作经验者优先:
  客户技术支持，SaaS企业，市场营销, 联盟/合作伙伴营销，服务质量管理
• 熟练的英语口语，写作能力（日常与团队和客户沟通时需要用英语）
• 有较强的问题分析排查能力，有追根溯源的好奇心
• 表达能力强，谈吐清楚，能够理解和解释复杂的技术概念
• 有条理，善于时间管理, 注重细节
• 责任心强，工作积极主动； 具有团队合作精神，适应能力强，有一定的抗压能力
• 熟练使用Google suite/Word/Excel/PPT/Confluence等软件
• 熟悉以下概念者优先：API, FTP, JavaScript, HTML/CSS, Affiliate Marketing
• 能够接受双休日，节假日调休

Benefits:

• Hybrid work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 months paid Primary caregiver leave
• Private Health insurance
• Mental Health & Wellness care via Modern Health
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development
• Learning the advanced partnership automation products

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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