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Support Team Leader - Operations

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Australia

Offer summary

Qualifications:

Tertiary qualification in IT or extensive field experience, Minimum 6 years of leadership experience in Financial Services.

Key responsabilities:

Plan, direct, and coordinate network operations globally
Strategic planning to meet SLA KPIs
Respond to support requests and troubleshoot network issues
Recruit, manage, train, and mentor operations engineers
Manage spare parts inventory and procurement

ACRUX Search Human Resources, Staffing & Recruiting Startup http://www.acruxsearch.com.au/

1 - 10 Employees

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Job description

Your missions

Work with a Global Player
Direct Line to Executive Management
Flexible hours and location - Based in Sydney or Melbourne

A24 are a expert cloud business that has experienced growth from its 2006 IaaS origins in Japan, to become a global network, connectivity, and data control specialist. Working globally within Japan, UK, Europe, and the USA which, combined with in-depth technical understanding of connectivity technology, enables them to rapidly identify the best solution for each client. This newly created role will report to the Global CEO.

This role will be an opportunity for the right candidate to join an organisation with a global client base. The key purpose of the role is to plan, direct, maintain, and coordinate network installation, maintenance, and operations globally with their peers in the UK. You will oversee the operation of A24’s equipment in data centres and on-premises for customers through recruiting, leading, and mentoring teams of operations engineers.

Responsibilities include:

Strategic planning to ensure team members stay on schedule and meet and exceed the SLA & KPIs set by the company
Response to support requests received by 3rd party support team
Process internal service requests for A24 staff
Monitor and troubleshoot network problems
Plan, direct, maintain, and coordinate installation, maintenance, and operations for of A24’s equipment in data centres and on-premises for customers
Recruit, manage, train and mentor a team of operations engineers. Either staff or 3^rd party vendors
Manage spare parts inventory and procurement.

Requirements

Essential

A tertiary qualification in IT or significant field experience
Minimum 6 years’ experience in similar / related leadership role within the Financial Services Sector
Experience in effectively supervising an infrastructure operations team
Ideally certified on CISCO / JUNIPER network equipment

It would be desirable to have professional exposure to:

Data center experience
Systems - JIRA, NAGIOS
Software- RedHat, Xen Server / VMware
Networking Certifications- such as CCNA or CCNP, CCDA and CCDP
Cloud- Experience with one of Azure, AWS, GCP

Benefits

Flexible location, either work from home or a serviced office can be provided
Based in either Sydney or Melbourne
Competitive base salary, plus generous incentive scheme
Flexible hours

Recruitment process and applications

A24 has engaged ACRUX Search to manage this recruitment process exclusively.

Please use the Apply now button. For a confidential conversation to discuss this opportunity further, please call Cassandra Gibson on 0450 757 696 or email via Cassandra.gibson@acruxsearch.com.au

Salary: 160000