Content Support Specialist, Architecture & Engineering (Part Time)

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The (Part Time) Content Specialist provides support to the Content team. They are responsible for sourcing & recruiting subject matter experts (SMEs), processing SME-reviewed errata, writing documentation, requesting & recording permissions, data entry & management, and organizing files, folders, databases, spreadsheets & other tools and resources that the content team uses to develop high-quality content for PPI products. The part-time Content Specialist works directly with cross functional teams, including external errata SMEs, to ensure that errata is completed on time. They review all errata markup to ensure that SMEs have effectively corrected reported errors & marked up documents following proper instructions. The part-time Content Specialist is responsible for monitoring errata SME quality and consistently sharing feedback with the Content Specialist for the purpose of SME performance improvement. The successful candidate is highly detail oriented, organized, has above-average written communication skills, intermediate to advanced skills in Adobe, Google Sheets & MS Excel, and is quick to learn new systems.

Primary Responsibilities
Errata Processing Daily (As agreed upon with manager)

• Retrieve SME-reviewed correction files from errata software system
• Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors
  Ensure that markup meets formatting expectations and that all necessary file attachments are included
• Make note of any feedback for SME and share with Content Specialist (FT)
• Follow up with SMEs who are overdue returning their errata evaluations/corrections
• Maintain accurate records of all tasks performed in the errata tracker sheet & errata system

Twice-weekly

• Send batched errata corrections to typesetter
• Create an XML book & ensure that all files are properly labeled, organized, & present Monthly
• Load PDFs that show errata corrections to PPI customer website Quarterly
• Attend or lead virtual SME training workshops As required
• In cooperation with the Content Specialist, onboard and train new errata SMEs
• Occasionally email errata SMEs to assign errata separately from the errata system

SME Recruitment, Training, & Maintenance of SME Database
Daily/Weekly, as agreed upon with manager

• Research and organize SME lead sources
• Email leads to gauge interest and potentially on-board for current projects, errata, or the
• general database
• Use good communication skills and professional language to accurately represent PPI
• and the nature & expectations of SME work
• As requested by Content Specialists (FT), source SMEs with particular areas of
• expertise for current projects
• Save resumes to a central location in an organized manner, and maintain a
• documented record of all communication attempts in the SME database
• Update contact information in the SME database as requested and per the proper
• guidelines
• Support the Content Specialist (FT) by attending project scope meetings with SME,
• sending training videos and documents to SME, and, when necessary, providing live 1:1
• training to ensure SME understanding of projects tasks & goals
• Create SME training documents, videos, slide decks and other materials. Make
• suggestions and implement action on training program improvements.
• Ensure that SMEs understand the independent contractor process, relationship and
• responsibilities.

Quarterly

• Organize responses to the emailed SME recruiting survey
• Contact interested leads by email and gather information about their qualifications
• (including resume, experience, professional designations, etc.).
• Inform Content Specialists (FT) of any SMEs who may be needed for current projects or
• errata.

Data Tasks & File Organization

• When required or requested by team members/managers, create or organize
• spreadsheets for the purposes of content management
• Use necessary systems to export data and create graphs, pivot tables, schedules,
• templates, or worksheets
• Complete manual data entry/manipulation tasks, as needed
• Use a high level of organization, attention to detail, and consistency to ensure that files
• and databases stay up-to-date, easy to find and properly labeled

Permissions

• Review project art logs for required permissions
• For each project, create a comprehensive and accurate list of all assets that require
• permission requests
• Document all required permissions with well-labeled asset information in a central
• spreadsheet, per the written protocol
• Send permission requests to publishers and organizations
• Transmit and account for payments for permission fees, as needed
• Reconcile all permissions, with copies of signed agreements & communications needed
• for records, saved to a centralized location

Documentation

• When required or requested by team members/manager, write documentation for
• training purposes, historical information, or SME instructions

Other

• Document processes and procedures as assigned. Suggest improvements.
• Perform additional duties as assigned by supervisor to achieve organizational goals

Minimum Qualifications

• Bachelor’s Degree in English, Communications, Publishing, Engineering,
• Architecture, or related fields     
• Years of Experience: 2 years in Author management, data management, publishing services,
• technical content
• Experience in higher education publishing preferred.
• Licensure/subject knowledge in engineering or architecture a
• plus but not required.
• Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets,
• Adobe  

Technical Competencies:

• Complete assignments within prescribed deadlines
• Create and modify spreadsheets, including pivot tables,
• drop-down lists, and v-lookups
• Use Adobe Comment toolbar to markup PDFs
• Train SMEs and authors on how to use systems & software;
• troubleshoot for them when they need help

    
Skills and Ability:

• Enjoys to work both independently and as part of team
• Ability to effectively and efficiently receive and respond to
• constructive criticism
• Excellent interpersonal, written, and verbal communication
• skills
• Demonstrated comfort in working collaboratively with
• internal and external stakeholders
• Deductive reasoning and problem-solving skills, with a
• strong attention to detail
• Ability to change focus and prioritize projects based on
• organization needs
• Self-starter with high energy and diligent work ethics,
• demonstrated ability to meet tight deadline
• Possess strong organizational and multi-tasking skills
• Team player who likes to support/help and share information

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories
And so much more!

#LI-JB1

#LI-Remote

The salary rate for this position is $33.00 per hour.

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At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible.   And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is an Equal Opportunity Employer.   Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities.  Learn more about our culture here.