Offer summary
Qualifications:
Extensive customer-facing expertise within Fintech/HR tech, Strong understanding of global payroll systems and tools, Proven track record in customer onboarding and retention.
Key responsabilities:
- Develop deep expertise in Remote Payroll products
- Manage entire customer journey with focus on payroll services
- Identify upselling opportunities and manage customer complaints
- Educate customers on key payroll information and processes
- Monitor customer health and prevent churn issues